Service With A Clue

I feel like giving those people working in government agencies
a clue. I think exposing them to technology has made them a
spoilt bunch. Technology should never be seen as the be-all and
end-all of things. It’s the “process” that matters most. When
some system gets offline, the least they could do is to drop
into manual mode just so to keep things moving along, albeit at
a slower pace. The customers would understand rather than have
them wait aimlessly almost the whole day while those officers
lounge around with nothing to do all day but engage in mindless
chatter (very unlike those who suffer from
Internet Withdrawal Syndrome).
Besides, weren’t they the ones who loved those convoluted
paperwork in the past anyways? It’s not an easy thing for some
people to apply for a day’s leave to attend to such matters only
to end up having to take another day’s leave to come around
another day, y’know.

1 Comment

  1. stan

    if they’d jump into manual mode, chances are they’ll need to stay back for data entry when the system is back online. not doing anything means no double work, get paid to mindless chat and should the system is back online, then continue as usual. techology upgraded their excuse version.

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